Privacy Policy

Effective Date: March 08, 2025

This Privacy Policy describes how Madrass Events and Entertainment (“Madrass”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you interact with our website, sign up for communications, purchase tickets through third-party platforms, or attend our events (collectively, the “Services”).

By using our Services, submitting your information, purchasing tickets, or attending our events, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you when you:

• Sign up for newsletters, marketing communications, or waitlists
• Submit RSVP or table requests
• Purchase event tickets through third-party ticketing platforms
• Contact us through online forms, email, or social media
• Participate in contests, promotions, or surveys
• Attend events organized by Madrass Events and Entertainment

This information may include:

• Name
• Email address
• Phone number
• City or region
• Mailing address (if provided)
• Any information you voluntarily provide when communicating with us

Ticket Purchases

Ticket purchases may be processed through third-party ticketing platforms such as:

• Eventbrite
• Universe
• DICE
• TicketWeb
• Other authorized ticketing providers

These platforms may share certain purchase-related information with us, including:

• Name
• Email address
• Ticket type
• Attendance status

The handling of your payment information is governed by the privacy policies of those ticketing platforms and payment processors.

Automatically Collected Information

When you visit our website or interact with our Services, we may automatically collect certain technical information, including:

• IP address
• Device type
• Browser type
• Website activity
• Referral links or advertisements that directed you to our website

We may use cookies, tracking pixels, and analytics tools to support these functions.

2. How We Use Your Information

We use the personal information we collect to:

• Provide event confirmations, updates, and important information
• Respond to inquiries or customer service requests
• Send newsletters, announcements, and promotional communications
• Inform you about upcoming events, presales, and experiences
• Personalize communications based on your interests or location
• Improve our website, marketing, and event experiences
• Monitor trends, engagement, and event demand
• Conduct promotions, contests, and giveaways
• Detect and prevent fraud or illegal activities
• Comply with legal obligations and enforce our policies

With your consent where required, we may contact you via:

• Email
• SMS / text messaging

You may opt out of these communications at any time.

3. How We Share Your Information

We may share your personal information with trusted third parties including:

• Marketing and communication platforms
• Analytics and research providers
• Ticketing platforms and payment processors
• Event venues and security teams
• Technology and cloud hosting providers
• Professional advisors assisting with business operations

These third parties are authorized to use your information only as necessary to provide services to us.

We may also disclose personal information:

• To comply with legal obligations
• To respond to lawful requests by public authorities
• To protect the safety and rights of attendees and staff
• In connection with a merger, acquisition, financing, or sale of business assets

We do not sell personal information.

4. Mobile Communications & SMS Consent

If you choose to receive SMS or mobile communications from us, you consent to receiving messages related to event updates, announcements, and promotions.

You may opt out of SMS messages at any time by replying STOP.

Mobile opt-in data will not be shared with third parties.

5. Marketing Choices

You may unsubscribe from email marketing at any time by clicking the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send non-promotional messages such as:

• Ticket confirmations
• Event updates
• Important service notices

6. Photography & Media Consent

By attending any event organized by Madrass Events and Entertainment, you acknowledge that photography and video recording may occur.

By entering the event venue, you grant Madrass Events and Entertainment the right to use your image, likeness, or voice captured during the event in:

• Marketing materials
• Promotional campaigns
• Social media
• Event recaps and media publications

These materials may be used in perpetuity without compensation.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Provide our Services
• Comply with legal obligations

When personal information is no longer required, we may securely delete, anonymize, or archive it.

8. International Data Transfers

Our Services may be operated in Canada and other jurisdictions. Your information may be processed or stored outside your province or country, where privacy laws may differ.

We take reasonable steps to ensure appropriate safeguards are in place when transferring personal information.

9. Security

We implement reasonable technical and organizational safeguards to protect personal information. However, no system can be guaranteed to be completely secure.

10. Children

Our Services and events are intended for adults. We do not knowingly collect personal information from individuals under the age of 16.

If we become aware that such information has been collected, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The updated version will always be posted on our website with the revised Effective Date.

12. Contact Us